A: We offer hassle-free refunds within 14 days of delivery for unused, unopened items in original packaging. Here's how:

1. Contact Us First
2. Wait for Approval
3. Ship the Item Back
4. Receive Your Refund

Key Details:

🔹 Return Shipping: Customer pays unless the item is defective/wrongly shipped.
🔹 Non-Refundable Items: Final sale items (clearly marked), used/assembled products.
🔹 Exchanges: We recommend returning and reordering for fastest service.

Q: I’m a new user. How do I start shopping on your website?

A: Welcome! 🎉 Here’s how to easily place your first order:

1. Create an Account (Optional but Helpful)
2. Browse Products
3. Select Your Item
4. Check Out
5. Place Your Order!

Yes! We offer hassle-free returns within 14 days of delivery for unused items in original packaging.

How to Initiate a Return:

1. Contact Us Within 14 Days
2. Wait for Approval
3. Ship the Item Back
4. Receive Your Refund

Key Conditions:

✖ Non-Returnable Items:

• Used, damaged, or assembled products.
• Final sale items (clearly marked during checkout).

🚚 Return Shipping Costs:

• Customer pays for return shipping unless the item is defective or we made an error (e.g., wrong item shipped).

🔄 Exchanges:

• We recommend placing a new order for fastest service.

Refund Timelines:

• Credit/Debit Cards: 5–10 business days (depending on your bank).
• PayPal: 3–5 business days.
• Store Credit: Issued immediately upon approval.

A: Absolutely! We prioritize your security and privacy with the following measures:

How We Protect Your Data:

1. SSL Encryption
2. PCI-Compliant Payments
3. Strict Privacy Policy
4. Secure Checkout

What You Can Do:

✅ Verify security: Always check for "https://" and the padlock icon in your browser.
✅ Use strong passwords: If you create an account, choose a unique password.
✅ Report concerns: Contact us immediately at [contact.info@pacifievo.com] if you notice anything suspicious.

Fraud Prevention:

• Our system monitors for unusual activity and may request verification for large orders.
• For added security, we recommend using PayPal or Shop Pay (with tokenized payments).

We’re sorry for the trouble! Here’s how to fix common issues:

Quick Fixes:

1️⃣ Check Code Spelling

• Ensure you’ve entered the code exactly as shown (e.g., "LIGHT20" vs. "light 20").

2️⃣ Verify Eligibility

• Some codes require:
• Review the code’s terms in our [Promotions page] or the email/SMS it came from.

3️⃣ Expiry Date

• Confirm the code hasn’t expired (e.g., "Valid until DD/MM/YYYY").

4️⃣ Cart Conflicts

• Remove other promo codes (only one can be used per order).
• Exclude non-discountable items (e.g., sale/clearance products).

Still Not Working?

• Contact us immediately via:

We’ll manually apply the discount if valid!

A: Paying securely with your credit card is easy! Follow these steps:

Step-by-Step Guide:

1️⃣ Add Items to Cart

• Select your products and click "Add to Cart."

2️⃣ Proceed to Checkout

• Click the cart icon → "Checkout."

3️⃣ Enter Shipping Details

• Fill in your delivery address (ensure it matches your credit card billing address).

4️⃣ Select Payment Method

• Choose "Credit/Debit Card" at checkout.

5️⃣ Enter Card Information

• Card number (no spaces)
• Expiry date (MM/YY)
• CVV (3-4 digits on the back)
• Name on card

6️⃣ Complete Payment

• Double-check all details.
• Click "Pay Now" to submit your order.

Security & Troubleshooting:

🔐 100% Secure Payments

• We use SSL encryption and PCI-compliant processors (Shopify Payments, Stripe).
• Your card details are never stored on our site.

⚠️ If Your Payment Fails:

• Ensure your billing address matches your bank records.
• Check for typos in card details.
• Contact your bank to confirm international/online transactions are enabled.